2021 CRUISE

March 6-13

SPECIAL UPDATES REGARDING 2020 & 2021

2021 CRUISE

March 6-13

SPECIAL UPDATES REGARDING 2020 & 2021

2021 CRUISE

March 6-13

SPECIAL UPDATES REGARDING 2020 & 2021

JoCo Cruise logo

Special Updates
Regarding 2020
and 2021

As we all are aware, these are very uncertain times, with information changing on a daily or even hourly basis. Understandably, many of you have questions and concerns, and we are working hard every day to get you clear answers. For now, here’s current information we have about some important topics regarding both our 2020 and 2021 cruises. When we have more information, we’ll share it with you as soon as we can, and update this page accordingly. Rest assured we are doing our best to unravel these complicated issues in a way that best serves our community.

2020 and COVID-19

Last updated: March 19, 7pm EDT

We share everyone’s concerns about what will happen with COVID-19. As we reported in our March 17 email to JoCo Cruise 2020 passengers and as we were notified by Holland America Line, all medical instances were of the customary variety, and to our knowledge there were no confirmed cases of COVID-19 aboard JoCo Cruise 2020.

Some of you have asked if we can update you about the health status of attendees going forward. This is not something that we feel we can or should take on. Aside from potential privacy issues, we’re a small team of people and could not function as an accurate and timely source of reporting about an ongoing pandemic. That said, the health and safety of our attendees is our highest priority, so we will do our best to further this effort in any way we can, and coordinate with responsible authorities if and when called upon.

We continue to recommend that everyone follow the current public safety guidelines regarding thorough hand washing, social distancing, and self-isolation where you believe it is necessary and appropriate. Please take care of yourselves, your families, and the people around you. We’ll be doing the same.

2021 Deposit Schedule

Last updated: March 19, 7pm EDT

We know that many people are dealing with financial uncertainty right now, and we’re working to see if there are ways we can restructure the JoCo Cruise 2021 deposit schedules to provide those under pressure with a bit more breathing room. We have two specific deposit deadlines coming up:

  • March 24th – deposits due for people who filled out 2021 Onboard Booking forms while on the 2020 cruise
  • March 31st – additional $400 per person due for 2021 bookings made by JoCo Cruise 2020 passengers on or before March 6th

Both above deadlines have been moved to April 30th, which is also the final day where everyone’s bookings are 100% refundable. This means that, for all existing bookings, no additional payments are required from anyone until at least until April 30th—and if you’ve already made deposits of $500 per person or more, then per the deposit schedule no further deposits are required until at least May 28th.

There are currently no other changes to the deposit schedule or other terms for JoCo Cruise 2021.

JoCo Cruise 2021 Status

Last updated: March 19, 7pm EDT

Obviously, nobody knows how long the coronavirus situation will last, or whether (as some sources are suggesting) the current social distancing measures might extend beyond our JoCo Cruise 2021 sailing date. Right now we’re proceeding under the assumption that circumstances will allow for us to sail safely. Of course, this pandemic has escalated so quickly in recent days that it’s very difficult to predict what things are going to look like a week from now, let alone six months or a year. THO’s 2021 planning continues apace, and we hope that in the coming weeks and months the course of the pandemic will become clearer. In the meantime, we hope the relaxed deposit schedule (noted above) will provide everyone with the necessary breathing room to ride out this metaphorical storm together with us.

2020 Cancellations Relating to COVID-19

Last updated: March 19, 7pm EDT

Per our email to attendees on March 6th, we’re continuing to work with HAL to determine if and how their retail policy regarding Future Cruise Credits for cancellations relating to the COVID-19 virus might be applied to JoCo Cruise. (Their retail policy as announced does not apply to charters, including JoCo Cruise.) We understand that it’s frustrating to not have any further details yet, and we promise that we will share new information as soon as we can.

A Loss to the Community

Last updated: March 19, 7pm EDT

We’re heartbroken to report that one of our JoCo Cruise 2020 passengers passed away on the final day (Friday) of JoCo Cruise 2020. Out of respect for the family’s privacy and grieving process, and awaiting guidance as to what information they wished to be shared publicly, we felt it was not appropriate for us to talk about it widely before now, or to share the passenger’s name. We know that this has been and will be very difficult for many, and we hope that at some future date we can come together as a community to process this loss, but for now we believe the most considerate course is to continue giving the family space and privacy. In the meantime, please know that Holland America Line and JoCo Cruise are taking our cues from the family, and doing what we can for them.

A Closing Word

Last updated: March 19, 7pm EDT

This is a trying time for everyone, including the small group of year-round Home Office staff. In our ten years, we have always done our best to provide timely information and clear answers. We understand it can be frustrating to live with uncertainty, and hope that we’ll be able to reduce it as events unfold. We greatly appreciate your hanging in there with us, and thank you for your understanding and patience during these particularly difficult, rapidly changing, and extraordinary times. We love this community, and we will continue to do our absolute best to support and care for all of you.

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