WE STRONGLY RECOMMEND PURCHASING TRIP INSURANCE, ideally right after making your booking. See the Trip Insurance FAQ item for details.
IMPORTANT: our cancellation policy has changed significantly from prior years, and has recently been updated.
If you would like to cancel your reservation please email us at [email protected].
Outside of the above “penalty-free” windows, the cancellation fee schedule is as follows:
NOTE: if two or more existing bookings are merged into a single booking, this counts as a cancellation of the “discarded” booking(s), which is (are) subject to any applicable cancellation fees.
If you are seeking to “downgrade” your cabin type (e.g., switch from a verandah to an interior), please see our FAQ item on the subject.
For dropping berths within a booking (i.e. not completely cancelling the booking), see this FAQ item.
No exceptions will be made to our cancellation policy under any circumstances (including but not limited to personal financial issues, adverse weather, or being denied boarding by Holland America Line for any reason, including health reasons). JoCo Cruise recommends purchasing trip insurance to protect against unforeseen circumstances that could hinder your ability to sail on JCC2018.
In case of cancellation, any applicable refund amounts due may be remitted either by check or to your PayPal account, at the discretion of JoCo Cruise. Note that for check refunds we may require documentation of your current address.