JoCo Cruise 2018 FAQ
What is this “JoCo Cruise” thing?
What is the itinerary for 2018?
Why a West Coast departure this year?
What can you tell me about the Oosterdam?
What kind of entertainment can I expect?
Are we taking over the whole ship?
Are kids allowed?
Are there age restrictions for passengers?
What are the benefits of booking a Suite?
How and when can I book my cruise?
Can I book the cruise directly with Holland America Line/through a third-party travel site/from a shady guy in a van in a back alley?
What’s included in the JCC2018 all-in-one price?
What’s NOT included with the cruise price? How are they going to “get me”?
Are there any discounts available?
Are there discounted rates available for children and infants?
If I make a deposit first, and pay my balance later (like in a few days), can I still get the “Pay in Full” discount?
Can I attend only one/a few events—or no events, just be on the ship—at a discounted rate?
If I book a cabin and later reduce my occupancy, what happens to my discounts?
Can I pay for JoCo Cruise 2018 cruise all at once/in installments?
Can I “upgrade” my booking (e.g., book an Interior now, then switch to a Verandah later)?
I want to reserve a room for more than one person, but haven’t found all my roommates yet. How should I handle that during booking?
Where can I go to find roommates?
Can my roommate(s) and I pay separately?
Can someone else pay for some/all of my trip?
Is there an extra charge for a single-occupancy room?
How does the “Refer a Friend” program work?
Can I refer more than one person for the Refer a Friend bonus and receive multiple onboard credits?
I was a Refer a Friend “referee” and am now booked for 2018. May I now refer other friends?
I’m a previous Sea Monkey, but am not sailing on JoCo Cruise 2018. May I still refer a friend?
How does the “Worldbuilders Charity Booking Offer” work?
JoCo Cruise and Accessibility
Are accessible staterooms available for people with disabilities?
What is an “Interior/Outside/Verandah Guarantee?”
What Is your cancellation policy?
What is your cancellation policy regarding the Zika Virus?
Am I allowed to make changes to my booking—add/drop passengers, change passenger names, etc.?
Can I “downgrade” my booking (e.g., book a Verandah cabin now, then switch to an Interior later)?
What about trip insurance?
Oh no: you’re completely sold out/you’re out of the cabin type I want! Is there a wait list I can join?
What are your Terms and Conditions?
The JoCo Cruise Code of Conduct
I’ve had unexpected financial issues (lost job, unexpected expenses, etc.); can you extend payment deadlines and/or waive my cancellation fee?
Okay, I have booked my cruise; what do I need to know to get prepared?
Whom should I contact if I have questions about JoCo Cruise and/or my booking?
Where can I find Official announcements/communications regarding JoCo Cruise?
When should I get into San Diego?
Can I get help finding hotel accommodations before and/or after the cruise? How about flights to San Diego?
What is my Holland America Booking Number?
One or more of the passengers in my booking has a “Pending” HAL booking number. Why?
How do I check in online for my cruise?
How do the concerts and events work?
Which dinner seating will I get?
What happens if I lose my wristband/item/badge/talisman?
Can I ask you to acknowledge my/my spouse’s/my friend’s birthday/anniversary during a show? Can I propose to my significant other during a show?
Is this a good opportunity to corner a Famous Person and talk to him/her for three hours about my movie idea where he/she plays a kind of nerdy superhero with the power to read through walls?
Will there be official autograph sessions? If not, is it cool to ask for autographs?
I have medical, dietary, or other special needs requests for the cruise line. What should I do?
What is your smoking policy?
Will I be able to access the internet?
Will Twit-arr be availabe?
I want to start a fan page/Tumblr/Facebook group/listserv/etc. Can I?
What is the Holland America Mariner Society?
Help! I missed the ship, and don’t know what to do!
Help! I was denied boarding for health reasons, and don’t know what to do!
How do I log in to my user account?
I forgot the password to my user account!
How do I fill out or edit my own personal information from within my user account?
How do I fill out or edit a cabin-mate’s personal information from within my user account?
How do I change a “TBD Guest” on my reservation into a real passenger?
How do I invite a cabin-mate to the user account system for the first time?
How can I resend my cabin-mate an invitation to create their own user account?
I have received my user invitation link — how do I fill out my information?
How can I make a payment towards my booking?
How can another passenger in my booking submit payments?
How can I add a passenger to my reservation?
How can I delete a passenger from my reservation?
How can I move a user account from one passenger to another?
I’m trying to connect my user account from many years ago and it’s not working! Help!
Something in my Booking Charges list doesn’t look correct. (i.e. a discount is missing, I’m billed for the wrong cabin type, etc.). What should I do?
Why isn’t my guest getting emails about our booking?